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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What is SIBOASI and what do they specialize in?

SIBOASI is the No. 1 manufacturer for intelligent ball machines in Dongguan, China. They are an integrated intelligent sports group that specializes in R&D, production, sales, and services since 2006.With over 17 years of development, SIBOASI has become a renowned brand in more than 100 countries and regions.

What are the key offerings of SIBOASI?

SIBOASI offers a range of intelligent sports training equipment, including football training machines, basketball shooting machines, volleyball training machines, tennis ball machines, badminton feeding machines, squash ball machines, rackets stringing machines, and other intelligent training equipment. The company has a comprehensive product portfolio that caters to the needs of various sports and skill levels.

Does SIBOASI provide after-sales support?

Yes, SIBOASI is committed to providing excellent customer service, including after-sales support. Pls kindly provide serial number,problem description,problem video of the machine.The company offers warranties on its products and assists customers with troubleshooting, spare parts replacements, and technical support. SIBOASI aims to ensure a seamless and enjoyable experience for its customers, even after the purchase has been made.

Can SIBOASI ball machines be customized?

Yes, SIBOASI offers OEM service for their ball machines to meet specific requirements and preferences of the customers.

What sets SIBOASI apart from its competitors?

SIBOASI stands out from its competitors in several ways. Firstly, it offers competitive prices, ensuring customers get the best value for their money. Secondly, the company is committed to producing pristine quality products, guaranteeing customer satisfaction. Lastly, with years of experience in the sports machine industry, SIBOASI understands the specific needs of its customers and delivers accordingly.

What payment methods do you accept?

We accept various payment methods, including credit cards, PayPal,Alipay and bank transfers.

How can I become a reseller or large-scale supplier?

If you are interested in becoming a reseller or a large-scale supplier, please contact our business sales team. They will provide you with more information on the partnership opportunities available.

Do you offer international shipping?

Yes, we offer international shipping to various countries. However, please note that additional shipping charges and customs fees may apply. The exact shipping options and fees will be displayed before your payment.

How can I get updates on the status of my order?

Once your order has been placed, we will provide you with a tracking number and regular updates on the shipping progress. These updates can be accessed through our website or by contacting our customer care team.

What if my order is damaged during shipping?

In the unlikely event that your order is damaged during shipping, please donot receive the machine and reach out to our customer care team immediately. We will work quickly to resolve the issue and ensure that you receive a replacement.

Can I modify my order after it has been placed?

Once an order is placed, it enters our processing system quickly to ensure fast shipping. Therefore, we recommend contacting our customer care team immediately if you need to modify your order. We will do our best to accommodate your request.

How can I provide feedback or share my experience with your company?

We value your feedback and encourage you to share your experience with us. You can leave a review on our website, or you can reach out to our customer care team directly to provide your feedback or share any suggestions for improvement.

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